Business Process Outsourcing, BPO, is one of the most lucrative lines of business today. Business process outsourcing basically means an organization that accepts various processes from other companies and organizations. The processes can be varied, and a single BPO can provide services to organizations in completely different lines of business.
For example, a BPO can provide services to a law firm as well as a manufacturing unit, or even an advertising agency or website.
Of course, the types of processes that a BPO handles are defined according to the experience and talents of the BPO personnel.
Therefore, an interview for a BPO employee and the related questions and answers are quite complicated.
BPO Interview Tips and BPO interviews Questions & Answers
Here are some simple tips, questions and their answers –
What is your favorite color?
Tell your fav color.
Tell me about that color.
If your fav color is green then let few words about it.
Why did you leave your last job?
Stay positive regardless of the circumstances. Never refer to a major problem with management and never speak ill of supervisors, co- workers or the organization. If you do, you will be the one looking bad. Keep smiling and talk about leaving for a positive reason such as an opportunity, a chance to do something special or other forward- looking reasons.
How will you rate yourself on scale of 10?
Rate your self according to your ability,I recommend to choose 8 or 7.
The BPO that you wish to work for?
These questions basically depend on the type of business that the BPO caters to. Before going for a BPO interview, make sure that you have decided which BPO you wish to work for – whether it is voice oriented or non voice oriented.
What is BPO sector?
BPO sector is one of the top most growing industry in India. It provide Business process outsourcing through a systematic way and a lot of trained employees getting a good reward in this sector. It will help Indian economy to grow very fast in the last 1 decade. I, think, It is the best in industry.
Where have you worked before?
Seriously speaking, working in a BPO is quite different from working in a company. In a company, everyone is working on the same product, assignment and process, while in a BPO the person next to you would be working on a different process. Many people working in a company take a long time to adapt to the working cultures of the company and working for a BPO.
What is a BPO?
This question basically checks the awareness of the individual, and also tries to find out whether the person has really done any kind of homework before applying for the job and appearing for the interview. BPO stands for Business Process Outsourcing, which basically means the outsourcing of various business processes.
What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, That’s a tough question. Can you tell me the range for this position? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.
What is a Call Center?
There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced. A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.
Refer to the articles – Call Center Interview and Help Desk Interview Questions at the Customer service job interview tips category.
Are you a team player?
You are, of course, a team player. Be sure to have examples ready. Specifics that show you often perform for the good of the team rather than for yourself are good evidence of your team attitude. Do not brag, just say it in a matter-of-fact tone. This is a key point.
What are an inbound call center and an outbound call center? What is the difference between the two?
There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.
These are just some of the questions that can be asked during a BPO interview.
Make sure that you are ready and confident when answering these kinds of questions, and many other questions that you will be asked.
If you had enough money to retire right now, would you?
Don`t answer yes since you have to work for the company. If you really eant to retire after getting enough money then say yes.